We extend a warm Welsh welcome to all of our passengers at Cardiff Airport. If you need assistance at the Airport, we have an experienced and dedicated team here to help with your individual requirements.

If you require assistance when travelling, please follow these steps

  • At the time of booking your flight or up to 48 hours in advance of travelling, please contact your airline directly or via your travel agent to pre-book assistance. You should always pre-book with your airline or travel agent if you require assistance.
  • You should also tell your airline if you intend to take your own mobility aid such as wheelchair or scooter.
  • For more information about the help we can give you at Cardiff Airport, or if you have any queries, please call 01446 729329 or email us at [email protected]. This is a 24-hour service with a team on hand to assist.

You can find out information about car parking on our Special Assistance parking page. For general information about security at the Airport please read our security information.

Read our PRM service level agreement.

 

Hidden Disabilities

Cardiff Airport recognizes that many disabilities cannot be seen. We have a dedicated and highly trained team to provide support to our passengers who may need additional support when they travel from the Airport.

The Sunflower Lanyard Scheme

The Sunflower Lanyard Scheme gives passengers the option to request additional support or special assistance with their terminal experience. 

Passengers with a hidden disability can wear a lanyard, pin badge or wristband to discreetly indicate to staff that they require some extra support when navigating through the airport.

The Sunflower Lanyard scheme products can be requested, free of charge, in advance by contacting the Special Assistance desk at the Airport, or picked up on the day of travel. For more information, please call 01446 729329 or email us at [email protected].

 

Familiarisation Tours

Cardiff Airport offers familiarisation tours, where customers can pre-arrange a convenient time or date before they are due to travel to visit the Airport, talk to the team and experience both the inbound and outbound journey to familiarise themselves of the Airport surroundings before their journey. Please note that visits are subject to availability and do not include going onto an aircraft. Please contact 01446 729329 or email us at [email protected] to book a visit.

Your rights to fly
Traveline Cymru 
Civil Aviation Authority 
CAA passenger survey on quality of assistance provided to passengers with reduced mobility at UK airports
Taking your pet abroad

 

Our performance against Special Assistance Service Level Agreement Summer 2019

Our performance against Special Assistance Service Level Agreement Winter 2019/20

 

 

Recent news

Joint working will enhance the airport customer journey https://www.cardiff-airport.com/news/2017/01/05/joint-working-will-enhance-the-airport-customer-journey/ 

Cardiff Airport staff trained by actors with learning disabilities to enhance their communication skills http://www.arts.wales/141247

https://wales247.co.uk/cardiff-airport-staff-to-undergo-training-with-hijinx-to-improve-customer-experience/

 

 

21

Sep

Latest news:

Cardiff Airport to expand winter offer with Ryanair flights to Faro Arrow

Cardiff Airport will have additional winter sun seats on sale following the announcement that Ryanair will extend its existing twice-weekly Faro ...

8

Sep

Latest news:

Cardiff Airport gains first ever Romanian route and resumption of Italy services with Wizz Air this winter Arrow

Cardiff Airport is pleased to confirm direct flights to Italy again and the first ever regular connection to Romania from Wales.

27

Jun

Latest news:

Cardiff Airport welcomes Aer Lingus back to Wales with Belfast City service Arrow

Thanks to Aer Lingus and its partner Emerald Airlines, Cardiff Airport is pleased to announce the resumption of flights to the important UK domestic ...

12

Apr

Latest news:

Cardiff Airport celebrates 10 years of flights with Vueling Arrow

Cardiff Airport and Vueling are celebrate 10 years of flights from Wales...

8

Apr

Latest news:

Cardiff Airport welcomes new leading, low-cost carrier – Wizz Air Arrow

Wizz Air launches services from Cardiff Airport...

25

Mar

Latest news:

Summer Season delivers increased connectivity at Cardiff Airport Arrow

Summer Season delivers increased connectivity at Cardiff Airport...

25

Mar

Latest news:

Summer Season delivers increased connectivity at Cardiff Airport Arrow

Summer Season delivers increased connectivity at Cardiff Airport...

10

Feb

Latest news:

Cardiff Airport partners with SO Coffee to fuel passengers’ journeys Arrow

Cardiff Airport partners with SO Coffee to fuel passengers’ journeys...

20

Jan

Latest news:

Paris flights now on sale for a summer getaway with Vueling Arrow

Paris frequency increased to 3 flights per week...

18

Jan

Latest news:

DragonFly adds jet to its fleet of turboprops Arrow

DragonFly, the executive air charter company based at Cardiff Airport, has announced the addition of a Cessna Citation C550 Bravo jet to its ...

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