We extend a warm Welsh welcome to all our passengers at Cardiff Airport. If you need assistance at the airport, we have an experienced dedicated team here to help your individual requirements.
You should always pre-book with your airline if you require assistance at the Airport.
Please follow these simple steps:
If you are unable to pre-book assistance, please make your way to one of the many help/call points around the airport, forecourts or car parks or go straight to the PRM assistance desk located in the Main Terminal building.
Following an intensive training programme delivered by the charity Autism Puzzles, the PRM team are now recognised ‘Autism Champions’.
Now fully recognised as being ‘autism-aware’, the Airport's Autism Champions understand the additional challenges faced by those living with autism and related conditions and their families, especially when travelling, and are equipped to offer support in a number of different ways.
The Champions are based at the PRM desk within departures and are on hand 24 hours a day to ensure a smooth and stress-free passenger experience.
Your rights to fly
Civil Aviation Authority
CAA passenger survey on quality of assistance provided to passengers with reduced mobility at UK airports
Taking your pet abroad
ECAC figures November 2017
Joint working will enhance the airport customer journey https://www.cardiff-airport.com/news/2017/01/05/joint-working-will-enhance-the-airport-customer-journey/
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