Special assistance

We extend a warm Welsh welcome to all of our passengers at Cardiff Airport. If you need assistance at the Airport, we have an experienced and dedicated team here to help with your individual requirements.

If you require assistance when travelling, please follow these steps

• At the time of booking your flight or up to 48 hours in advance of travelling, please contact your airline directly or via your travel agent to pre-book assistance. You should always pre-book with your airline or travel agent if you require assistance.

• You should also tell your airline if you intend to take your own mobility aid such as wheelchair or scooter.

• For more information about the help we can give you at Cardiff Airport, or if you have any queries, please call 01446 729329 or email us at PRMDesk@cwl.aero. This is a 24-hour service with a team on hand to assist.

You can find out information about car parking on our Special Assistance parking page. For general information about security at the Airport please read our security information.

Read our PRM service level agreement.

Hidden Disabilities

Cardiff Airport recognizes that many disabilities cannot be seen. We have a dedicated and highly trained team to provide support to our passengers who may need additional support when they travel from the Airport.

The Sunflower Lanyard Scheme

The Sunflower Lanyard Scheme gives passengers the option to request additional support or special assistance with their terminal experience. 

Passengers with a hidden disability can wear a lanyard, pin badge or wristband to discreetly indicate to staff that they require some extra support when navigating through the airport.

The Sunflower Lanyard scheme products can be requested, free of charge, in advance by contacting the Special Assistance desk at the Airport, or picked up on the day of travel. For more information, please call 01446 729329 or email us at PRMDesk@cwl.aero.

Familiarisation Tours

Cardiff Airport offers familiarisation tours, where customers can pre-arrange a convenient time or date before they are due to travel to visit the Airport, talk to the team and experience both the inbound and outbound journey to familiarise themselves of the Airport surroundings before their journey. Please note that visits are subject to availability and do not include going onto an aircraft. Please contact 01446 729329 or email us at PRMDesk@cwl.aero to book a visit.

Your rights to fly
Traveline Cymru 
Civil Aviation Authority 
CAA passenger survey on quality of assistance provided to passengers with reduced mobility at UK airports
Taking your pet abroad

Our performance against Special Assistance Service Level Agreement Summer 2019

Our performance against Special Assistance Service Level Agreement Winter 2019/20

Recent news

Joint working will enhance the airport customer journey https://www.cardiff-airport.com/news/2017/01/05/joint-working-will-enhance-the-airport-customer-journey/ 

Cardiff Airport staff trained by actors with learning disabilities to enhance their communication skills http://www.arts.wales/141247

https://wales247.co.uk/cardiff-airport-staff-to-undergo-training-with-hijinx-to-improve-customer-experience/