We extend a warm Welsh welcome to all of our passengers at Cardiff Airport. If you need assistance at the Airport, we have an experienced and dedicated team here to help with your individual requirements.

If you require assistance when travelling, please follow these steps

  • At the time of booking your flight or up to 48 hours in advance of travelling, please contact your airline directly or via your travel agent to pre-book assistance. You should always pre-book with your airline or travel agent if you require assistance.
  • You should also tell your airline if you intend to take your own mobility aid such as wheelchair or scooter.
  • For more information about the help we can give you at Cardiff Airport, or if you have any queries, please call 01446 729329 or email us at PRMDesk@cwl.aero. This is a 24-hour service with a team on hand to assist.

You can find out information about car parking on our Special Assistance parking page. For general information about security at the Airport please read our security information.

Read our PRM service level agreement.

 

Hidden Disabilities

Cardiff Airport recognizes that many disabilities cannot be seen. We have a dedicated and highly trained team to provide support to our passengers who may need additional support when they travel from the Airport.

The Sunflower Lanyard Scheme

The Sunflower Lanyard Scheme gives passengers the option to request additional support or special assistance with their terminal experience. 

Passengers with a hidden disability can wear a lanyard, pin badge or wristband to discreetly indicate to staff that they require some extra support when navigating through the airport.

The Sunflower Lanyard scheme products can be requested, free of charge, in advance by contacting the Special Assistance desk at the Airport, or picked up on the day of travel. For more information, please call 01446 729329 or email us at PRMDesk@cwl.aero.

 

Familiarisation Tours

Cardiff Airport offers familiarisation tours, where customers can pre-arrange a convenient time or date before they are due to travel to visit the Airport, talk to the team and experience both the inbound and outbound journey to familiarise themselves of the Airport surroundings before their journey. Please note that visits are subject to availability and do not include going onto an aircraft. Please contact 01446 729329 or email us at PRMDesk@cwl.aero to book a visit.

Your rights to fly
Traveline Cymru 
Civil Aviation Authority 
CAA passenger survey on quality of assistance provided to passengers with reduced mobility at UK airports
Taking your pet abroad


Our Performance against Special Assistance Service Level Agreement winter 2018/19

Our performance against Special Assistance Service Level Agreement Summer 2019

 

 

Recent news

Joint working will enhance the airport customer journey https://www.cardiff-airport.com/news/2017/01/05/joint-working-will-enhance-the-airport-customer-journey/ 

Cardiff Airport staff trained by actors with learning disabilities to enhance their communication skills http://www.arts.wales/141247

https://wales247.co.uk/cardiff-airport-staff-to-undergo-training-with-hijinx-to-improve-customer-experience/

 

 

12

Mar

Latest news:

Recycling, upcycling and cycling! Cardiff Airport delivering the Environmental Flight Path Arrow

Cardiff Airport delivering the Environmental Flight Path...

8

Mar

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Eastern Airways flights still operating and now bookable Arrow

Eastern Airways, which operates flights from Cardiff Airport, now has its scheduled routes on sale and are bookable through its own website – www.

5

Mar

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Flybe - Cardiff Airport statement Arrow

Flybe has ceased trading and all future flights from the UK are cancelled...

5

Mar

Latest news:

Loganair steps in to operate Edinburgh/Cardiff service after Flybe collapse Arrow

Loganair has announced a daily service between Cardiff and Edinburgh, launching on 23 March, with plans to increase frequency to 10 flights a week ...

28

Feb

Latest news:

Loganair flights to Glasgow take off from Cardiff Arrow

Loganair flights to Glasgow take off from Cardiff...

14

Feb

Latest news:

Cardiff Airport raises over £500 for Velindre on Wear Red for Wales and Velindre Day Arrow

The team at Cardiff Airport celebrated Wear Red for  Wales and Velindre Day on Friday 31st January, raising over £500 for the Airport’s ...

12

Feb

Latest news:

Rhoose allotments thriving thanks to Cardiff Airport Arrow

A new agreement with Vale of Glamorgan Council will see compost processed in the on-site Food Rocket at Cardiff Airport being delivered regularly to ...

4

Feb

Latest news:

Vueling announces special flights to Italy for Welsh fans ahead of UEFA EURO 2020 Arrow

The match will take place in Rome’s Olympic Stadium on 21st June 2020.

24

Jan

Latest news:

Eastern Airways news Arrow

Cardiff to Newcastle to operate to Teesside from 10 February 2020...

23

Jan

Latest news:

Cardiff Airport celebrates a decade of fundraising and a new charity partnership for 2020 Arrow

Cardiff Airport is celebrating ten years of fundraising activities, and looking forward to a new year with an exciting new charity partnership.

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