We extend a warm Welsh welcome to all of our passengers at Cardiff Airport. If you need assistance at the Airport, we have an experienced and dedicated team here to help with your individual requirements.
If you require assistance when travelling, please follow these steps
You can find out information about car parking on our Special Assistance parking page. For general information about security at the Airport please read our security information.
Read our PRM service level agreement.
Hidden Disabilities
Cardiff Airport recognizes that many disabilities cannot be seen. We have a dedicated and highly trained team to provide support to our passengers who may need additional support when they travel from the Airport.
The Sunflower Lanyard Scheme
The Sunflower Lanyard Scheme gives passengers the option to request additional support or special assistance with their terminal experience.
Passengers with a hidden disability can wear a lanyard, pin badge or wristband to discreetly indicate to staff that they require some extra support when navigating through the airport.
The Sunflower Lanyard scheme products can be requested, free of charge, in advance by contacting the Special Assistance desk at the Airport, or picked up on the day of travel. For more information, please call 01446 729329 or email us at [email protected].
Familiarisation Tours
Cardiff Airport offers familiarisation tours, where customers can pre-arrange a convenient time or date before they are due to travel to visit the Airport, talk to the team and experience both the inbound and outbound journey to familiarise themselves of the Airport surroundings before their journey. Please note that visits are subject to availability and do not include going onto an aircraft. Please contact 01446 729329 or email us at [email protected] to book a visit.
Your rights to fly
Traveline Cymru
Civil Aviation Authority
CAA passenger survey on quality of assistance provided to passengers with reduced mobility at UK airports
Taking your pet abroad
Our performance against Special Assistance Service Level Agreement Summer 2022
Our performance against Special Assistance Service Level Agreement Winter 2020/21
Recent news
Joint working will enhance the airport customer journey https://www.cardiff-airport.com/news/2017/01/05/joint-working-will-enhance-the-airport-customer-journey/
Cardiff Airport staff trained by actors with learning disabilities to enhance their communication skills http://www.arts.wales/141247