We extend a warm Welsh welcome to all of our passengers at Cardiff Airport. If you need assistance at the Airport, we have an experienced and dedicated team here to help with your individual requirements.

If you require assistance when travelling, please follow these steps

  • At the time of booking your flight or up to 48 hours in advance of travelling, please contact your airline directly or via your travel agent to pre-book assistance. You should always pre-book with your airline or travel agent if you require assistance.
  • You should also tell your airline if you intend to take your own mobility aid such as wheelchair or scooter.
  • For more information about the help we can give you at Cardiff Airport, or if you have any queries, please call 01446 729329 or email us at PRMDesk@cwl.aero. This is a 24-hour service with a team on hand to assist.

You can find out information about car parking on our Special Assistance parking page. For general information about security at the Airport please read our security information.

Read our PRM service level agreement.

 

Hidden Disabilities

Cardiff Airport recognizes that many disabilities cannot be seen. We have a dedicated and highly trained team to provide support to our passengers who may need additional support when they travel from the Airport.

The Sunflower Lanyard Scheme

The Sunflower Lanyard Scheme gives passengers the option to request additional support or special assistance with their terminal experience. 

Passengers with a hidden disability can wear a lanyard, pin badge or wristband to discreetly indicate to staff that they require some extra support when navigating through the airport.

The Sunflower Lanyard scheme products can be requested, free of charge, in advance by contacting the Special Assistance desk at the Airport, or picked up on the day of travel. For more information, please call 01446 729329 or email us at PRMDesk@cwl.aero.

 

Familiarisation Tours

Cardiff Airport offers familiarisation tours, where customers can pre-arrange a convenient time or date before they are due to travel to visit the Airport, talk to the team and experience both the inbound and outbound journey to familiarise themselves of the Airport surroundings before their journey. Please note that visits are subject to availability and do not include going onto an aircraft. Please contact 01446 729329 or email us at PRMDesk@cwl.aero to book a visit.

Your rights to fly
Traveline Cymru 
Civil Aviation Authority 
CAA passenger survey on quality of assistance provided to passengers with reduced mobility at UK airports
Taking your pet abroad

 

Our performance against Special Assistance Service Level Agreement Summer 2019

Our performance against Special Assistance Service Level Agreement Winter 2019/20

 

 

Recent news

Joint working will enhance the airport customer journey https://www.cardiff-airport.com/news/2017/01/05/joint-working-will-enhance-the-airport-customer-journey/ 

Cardiff Airport staff trained by actors with learning disabilities to enhance their communication skills http://www.arts.wales/141247

https://wales247.co.uk/cardiff-airport-staff-to-undergo-training-with-hijinx-to-improve-customer-experience/

 

 

18

Sep

Latest news:

Cardiff Airport extends Charity Partnership with Velindre until 2022 Arrow

 The National Airport for Wales has extended its Charity of the Year partnership with Velindre Cancer Centre until 2022.

3

Sep

Latest news:

British Ambassador to the State of Qatar visits Welsh capital to explore trade and investment opportunities Arrow

Her Majesty's Ambassador to the State of Qatar, Mr Jon Wilks CMG, visited Cardiff today; his first visit to Wales since taking up the role earlier ...

27

Aug

Latest news:

Ryanair makes it easier than ever to fly from the UK to Faro with 14 extra flights every week Arrow

Including an extra weekly flight from Cardiff. ...

27

Aug

Latest news:

Ryanair makes it easier than ever to fly from the UK to Faro with 14 extra flights every week Arrow

Including an extra weekly flight from Cardiff...

19

Aug

Latest news:

CEO statement - CV19 and the aviation industry Arrow

“The entire aviation industry is beginning a long journey of recovery. At Cardiff Airport we have now seen six full weeks of commercial passenger ...

11

Aug

Latest news:

New Finance Director confirmed Arrow

Cardiff Airport announces its new Finance Director.

22

Jul

Latest news:

TUI UK restarts summer holidays from Cardiff Airport Arrow

Summer holidays begin to Spain and Greece from Cardiff on 1 August 15 flights from 1 – 7 August 2020 ...

16

Jul

Latest news:

Vueling takes off from Cardiff to Alicante today as it resumes flights to Spain from Wales Arrow

Vueling takes off from Cardiff to Alicante today as it resumes flights to Spain from Wales...

13

Jul

Latest news:

KLM to resume operations from Cardiff Airport in August Arrow

KLM to resume operations from Cardiff Airport in August...

8

Jul

Latest news:

Interim CEO of Cardiff Airport is announced Arrow

Interim CEO of Cardiff Airport is announced...

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