Airport Services Agent- Qatar Airways

QR17974 - Airport Services Agent | Qatar Airways | Cardiff

Organisation:Qatar Airways
Job Function:Airport Operations
Division:Cardiff - CWL
Employment Type:Full Time - Permanent
City:Europe | UK | Cardiff
Last date of application:16-Nov-2018

Qatar Airways

Welcome to a world where ambitions fly high.

From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.

We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.

We offer competitive compensation and benefit packages.

About Your Job:

We are currently recruiting for Airport Service agents to be based in Cardiff, Wales.  In this role, you will deliver exceptional service to customers at the airport terminal to help create a stress free environment for customers whilst travelling, ensuring premium passengers receive total quality service and staff adhere to safety policy and security standards of the company. Responsibilities include flight editing, check-in, transfers and boarding in order to ensure a consistent high service standard.

As the first personal contact between the Airline and its customers, you will portray Qatar Airways (QR) image to the highest standard ensuring that our customers receive our award winning five Star services at all times.

 

Specific Responsibilities:

Delivering the highest level of Customer Service at all customer touch points and representing as a brand ambassador at all times.

Constant liaison and overseeing  with Check-in, Boarding Gates, Ramp activities, Dispatch duties, Cargo logistics, and Lounge.

Supervising service partners activities for the smooth acceptance of passengers and highlighting non-compliance where appropriate.

Directing arriving/peparting passengers to respective areas such as arrival Hall,  check-in areas, departure gates and lounges.

Coordinating with the GHA flight operations department to ensure that all cargo, fuelling, baggage make up Areas, aircraft loading team are fully compliant to QR expectations to achieve a smooth turnaround.

Performing pre and post-flight administration duties.

Handling baggage claims with coordination with the QR Airport Services Supervisor.

 

About you:

To be successful in this role you will require a minimum of 2 years experience in a customer service role preferably in Airport Operations. High energy, enthusiasm, a positive attitude, attention to detail and the ability to work well in a team are essential to succeed in this high pressured and demanding but exciting environment.

Fluent English is essential for this role. Knowledge of Amadeus Reservations & DCS preferred but not essential.

Please note that this position requires shift work.  You must also have the right to live and work in the UK to be considered for this role.

 

Note: you will be required to attach the following:
1. Resume / CV
2. Copy of Passport
 
Click here to apply for this position. 
Technical Officer

POST:                        Technical Officer

TENURE:                  Permanent   

HOURS:                    37.5 hours per week (Mon-Fri) with call-out, as required

CLOSING DATE:      23rd November 2018

 

Cardiff Airport is the national airport for Wales and a key gateway to the UK for international visitors. Our airlines fly direct to over 50 destinations and over 900 connecting destinations. Airlines include Qatar Airways, KLM, Flybe, TUI, Vueling and Ryanair. These airlines create accessibility to a wealth of global connections via international hubs that include Doha, Amsterdam Schiphol, Dublin and Paris Charles de Gaulle.

Named the Best Airport (under 3 million passengers) by the Airport Operators’ Association, Cardiff Airport sustains more than 2,675 direct and indirect jobs and creates an overall GVA (Gross Value Added) of £102 million into the local economy.

The Airport has also played a vital role in the delivery of major events in Wales including the NATO Wales Summit, Rugby World Cup and UEFA Champions League final.

 

We are recruiting a Technical Officer to support the Facilities Maintenance Team.

The post-holder will be required to support the delivery of an effective and efficient technical services and facilities maintenance function across both the Cardiff Airport and St Athan sites. Supervision of staff, along with the highest standards of Health and Safety are prerequisites.

You will hold National Accredited Certification Scheme certificates (domestic, commercial and catering sectors), be trained and competent with maintenance of HAVC system and have an IOSH or NEBOSH General Certificate. You will also have previous technical supervisory experience and be an Authorised Person, controlling mechanically biased safe systems of work.

The successful candidate will be asked to provide a Criminal Record check to comply with Department for Transport regulations.

Please click HERE to download the job description.

If you wish to apply for the vacancy please provide a CV and cover letter to HR@cwl.aero no later than 5pm on 23rd November 2018.

Cardiff Airport is an equal opportunities employer

 

Head of Information, Communication and Technology

POST:                        Head of Information, Communication and Technology

TENURE:                  Permanent   

HOURS:                    37.5 hours per week (Mon-Fri) plus on call, as required

 

CLOSING DATE:    3rd December 2018

 

Cardiff Airport is the national airport for Wales and a key gateway to the UK for international visitors. Our airlines fly direct to over 50 destinations and over 900 connecting destinations. Airlines include Qatar Airways, KLM, Flybe, TUI, Vueling and Ryanair. These airlines create accessibility to a wealth of global connections via international hubs that include Doha, Amsterdam Schiphol, Dublin and Paris Charles de Gaulle.

Named the Best Airport (under 3 million passengers) by the Airport Operators’ Association, Cardiff Airport sustains more than 2,675 direct and indirect jobs and creates an overall GVA (Gross Value Added) of £102 million into the local economy.

The Airport has also played a vital role in the delivery of major events in Wales including the NATO Wales Summit, Rugby World Cup and UEFA Champions League final.

 

A full time, permanent position has become available within the IT Team at Cardiff Airport for a Head of Information, Communication and Technology. The role will report to the Finance Director and will be responsible for the development of ICT services across both the Cardiff Airport and St Athan sites. The post holder will also be responsible for managing and motivating a team of 5, to deliver an effective and highly regarded service. Other duties will include being part of the senior management team, ensuring excellent delivery to customers both internally and externally, managing IT project work across both sites and managing Capex and Opex IT budgets. Innovative business solutions, coupled with knowledge of industry best practice are perquisites for this role. You will have an understanding of data networks, CCTV and digitalised telecommunications.

 

Essential Skills and Experience:

  • Degree/ HND/ HNC in electronics and/or a computing based discipline.
  • Experience with Project Management ITIL (Prince 2 or equivalent).
  • A sound understanding of data network, CCTV and telecommunications.
  • Strong management and leadership skills.
  • Proven experience on technological projects.
  • Knowledge and the ability to use both Microsoft Technology and infrastructure cabling.
  • Great communication skills, both verbally and written.
  • Competent in the use of Microsoft Word, Excel and Powerpoint.

 

The airport operates on a 24/7 basis and flexibility will be required to attend at short notice for operational reasons, for example special events, adverse weather conditions.

The successful candidate will be asked to provide a Criminal Record check to comply with Department for Transport regulations.

Please click HERE to download the job description.

If you wish to apply for the vacancy please provide a CV and cover letter to HR@cwl.aero no later than 5pm on 3rd December 2018.

Cardiff Airport is an equal opportunities employer

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