Introduction
Welcome to Cardiff International Airport Limited’s privacy notice for passengers with reduced mobility ("PRMs").
Cardiff International Airport Limited respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to:
This privacy notice is provided in a layered format so you can click through to the specific areas set out below. Please also use the Glossary to understand the meaning of some of the terms used in this privacy notice.
This privacy notice aims to give you information on how Cardiff Airport collects and processes your personal data for marketing communication purposes. We do not knowingly collect data relating to .
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
Controller
CARDIFF INTERNATIONAL AIRPORT LIMITED is the controller and responsible for your personal data (collectively referred to as "Cardiff Airport", "we", "us" or "our" in this privacy ).
We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights (Section 9.), please contact the DPO using the details set out below.
Contact details
Our full details are:
Full name of legal entity: CARDIFF INTERNATIONAL AIRPORT LIMITED (co regn 02076096)
Name or title of DPO: MR IAN GODSELL
Email address: [email protected]
Postal address: Cardiff Airport, Vale Of Glamorgan, CF62 3BD.
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Changes to the privacy notice and your duty to inform us of changes
It is important that the personal data we hold about you is accurate and current. Please keep us informed if there are any changes to your contact details.
Third-party links
Our website www.cardiff-airport.com may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Please refer to the Glossary for a definition of personal data.
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
Other than the Special Categories of Data identified above, we do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
We may also collect the above personal data in relation to children for the purposes set out below but only with consent from parents or guardians of such minors.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you or a third party, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you or that third party (for example, to provide you with services). In this case, we may have to cancel any contract or service you have with us but we will notify you if this is the case at the time.
We use different methods to collect data from and about you including through:
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
We will only collect personal data relating to children with the consent of their parents or guardians.
Special categories of data
"Special categories" of particularly sensitive personal information require higher levels of protection. We need to have further justification for collecting, storing and using this type of personal information. We have in place an appropriate policy document and safeguards which we are required by law to maintain when processing such data. We will usually only process special categories of personal information with your explicit written consent.
Less commonly, we may process this type of information where it is needed in relation to legal claims or where it is needed to protect your interests (or someone else's interests) and you are not capable of giving your consent, or where you have already made the information public.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Purpose/Activity |
Type of data |
Lawful basis for processing including basis of legitimate interest |
To process and manage your booking |
(a) Identity (b) Contact (c) Flight (d) Special Categories |
(i) Performance of a contract with you; (ii) With your explicit written consent; (iii) To comply with a legal obligation.
|
To provide you or your child with required assistance when accessing and using our site and facilities |
(a) Identity (b) Contact (c) Flight (d) Special Categories |
(i) Performance of a contract with you; (ii) With your explicit written consent; (iii) To comply with a legal obligation.
|
To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy notice (b) Asking you to leave a review or take a survey, including any surveys which we are required by the Civil Aviation Authority (CAA) to send to passengers using our PRM service |
(a) Identity (b) Contact (c) Flight (d) Special Categories |
(i) Performance of a contract with you (ii) Necessary to comply with a legal obligation (iii) Necessary for our legitimate interests (to keep our records updated and to study how customers use our services) (iv) With your explicit written consent |
Marketing
When you make a booking with us or complete a survey, we may also ask you whether you would like to subscribe to our mailing list or receive offers, news and other marketing material from us.
Please refer to our Marketing Privacy Notice for details of how we may process your personal data for such marketing purposes.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
We may share your personal data with the parties set out below for the purposes set out in the table at paragraph 4 above:
We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We do not transfer your personal data outside the European Economic Area (EEA). But you should check the privacy notices of the External Third Parties set out in the Glossary to see how they use your personal data.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. Our data processors will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
How long will you use my personal data for?
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
Digital copies of your personal data will be stored for 36 months for audit purposes. Hard copies are shredded and disposed of confidentially on a monthly basis.
Where you complete a survey, including a CAA survey, we will keep digital copies of such surveys for 12 months.
In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
Under certain circumstances, you have rights under Data Protection Laws in relation to your personal data. Please click on the links below to find out more about these rights:
If you wish to exercise any of the rights set out above, please contact us using the contact details set out above.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
DEFINITIONS
"Data Protection Laws" means the Data Protection Act 2018 and the General Data Protection Regulation ((EU) 2016/679), as amended from time to time.
"personal data" means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
THIRD PARTIES
External Third Parties
YOUR LEGAL RIGHTS
You have the right to: