Travel with confidence through Cardiff Airport

The safety of our team and customers is our number one priority.

Now more than ever, we want to ensure everyone feels safe when travelling through Cardiff Airport, and we've been working with all our partners including our airlines, shops, cafes and restaurants, plus UK Border Force to make sure we all work together to achieve this.

We've gone over and above the guidelines from both UK and Welsh Governments and the following measures have been put in place at Cardiff Airport: 

 

The situation is constantly changing and we will continue to stay in close contact with the relevant Government authorities and our airline partners to get the latest guidance and updates on travel to and from Cardiff Airport.  

The safety and security of our team and customers remains our number one priority.

Click here to watch our video to see some of the new measures in place across the Airport. 

Please see further information and FAQ's below. 

What measures are in place at Cardiff Airport?

Now more than ever, we want to ensure everyone feels safe when travelling through Cardiff Airport, and we've been working with all our partners including our airlines, shops, cafes and restaurants, plus UK Border Force to make sure we all work together to achieve this.

We've gone over and above the guidelines from both UK and Welsh Governments and the following measures have been put in place at Cardiff Airport. (Click here to view our inforgraphic) 

1. Enhanced cleaning of the whole Airport throughout the day and night, plus a deep sanitisation before the terminal re-opens
2. More hand sanitiser stations added throughout the Airport
3. Social distancing for staff and customers, keeping 2m wherever possible
4. New protective screens in areas such as check in, boarding gates and immigration desks
5. Increased signage and floor markings to help everyone understand the changes to the Airport and remind everyone about the safety measures
6. Displays of all the relevant UK and Welsh Government advice and information
7. Introduced a team of ‘Airport Stewards’ to help customers with the changes throughout the terminal and to be on hand to answer any questions
8. All Airport teams are wearing appropriate PPE as required, including face coverings in all areas
9. We're asking passengers to wear face coverings when travelling through the Airport before they fly and when they land at Cardiff (Click here for Welsh Government Guidance on face coverings)
10. Encouraging contactless payments throughout the Airport where possible
11. Asking only customers and Cardiff Airport team to enter the terminal buildings
12. Training Airport teams about COVID-19 and the safety measures that have been put in place.

Travel Safe guidance for passengers

‘Travel Safe’ guidance for passengers travelling through Cardiff Airport

 

All customers are advised to check with their airline for the latest information on their flight, and to check their airline’s safety guidelines as these may vary. Click here for more information.

In addition to the changes we’ve made at the Airport, to help keep everyone healthy and safe, we’re asking passengers to do the following: 

Due to the new measures in place, customers are advised to allow plenty of time to travel through the Airport.

Please ensure that you are aware of the latest government regulations on entering the UK before you travel.

Are shops open at the Airport?

 

Some outlets are now open in the Departure Lounge including Costa Coffee, The Beer House, WHSmith and Duty Free. Please note that the Beer House is open for selected flights. 

Vending machines are available throughout the terminal to purchase drinks, snacks and items of PPE such as sanitzer and face masks.

Please note that water-refill stations are currently unavailable. 

Is the Executive and Business Lounge open?

Please note that the Executive Lounge and Business Lounge are now closed until further notice.

If you have pre-booked and paid for the Executive Lounge, please contact the company used to make the booking.

Please contact executivelounge@cwl.aero if you booked directly through the Cardiff Airport website. Refunds will be processed as quickly as possible. Please bear with us whilst we process refunds as they are taking a little longer than usual.

Are car parks open?

Car parking in Long Stay and Short Stay is available to pre-book. Meet and Greet parking is currently unavailable to book until further notice.

 

 

I have pre-booked car parking, what happens if my flight is cancelled or changed?

If you have pre-booked and paid for car parking in advance should contact the company used to make the booking.

If your flight is cancelled or If you have amended the dates of your trip, please contact the company that you made the booking with.

If you booked your parking with Holiday Extras, or through the Cardiff Airport website, please contact 0871 360 1100. 

Can I hire a car?

 Car hire is available- we recommend passengers pre-book prior to arrival. For further information please contact the car hire company direct.

Is Special Assistance still available?

Yes, our PRM/Special Assistance services are available should you need them. Our PRM desk is located in the check in hall, and the entrance is located to the right of the main terminal entrance. If you require Special Assistance, please book this as normal through your airline or tour operator. More information is available here.

Can I buy PPE for my journey at the Airport?

Yes, we have PPE vending machines at the airport selling a range of PPE.

Prices as follows:

5 x Disposable masks for £3.99

50ML hand sanitizer for £2.65

A value pack with 3 x Disposable masks, 1 x 50ML hand sanitizer and 2 x Disposable Gloves for £4.99

Can I take public transport to and from the Airport?

The 905 rail link bus will be operating from 6 July. Please visit the NAT website for timteable and further information.

Transport for Wales are operating a reduced timetable for rail travel. Please visit their website for more details and train times.

The Traws Cymru T9 bus service between the Airport and Cardiff City Centre is currently not operating until further notice.

Are taxis available?

Our on-site taxi partner, Flightlink, will be operating a taxi service for arriving flights from 3rd July. Please visit their website for more details and to book.

Are smoking facilities available?

There are smoking areas located outside the check in hall.

The smoking shelter after security will be open, but with social distancing measures in place.

What do I do if I feel unwell at the Airport?

If you feel unwell or are displaying any COVID-19 symptoms, please do not travel to the Airport. However, if you begin to feel unwell at the Airport please make yourself known to one of our team who will be able to assist you.

Can I use the e-Passport gates on arrival into Cardiff Airport?

The e-Passport gates are currently unavailble until further notice. On arrival at the UK Border, please proceed to a kiosk and present your passport. More information on arriving into the UK can be found here. https://www.gov.uk/uk-border-control

Do I have to self-isolate after flying into Cardiff Airport from abroad?

Please ensure that you are aware of the latest government regulations on entering the UK before you travel. The latest guidelines can be found at https://www.gov.uk/uk-border-control.

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