Novel Coronavirus COVID-19- latest advice

The situation is constantly changing and we will continue to stay in close contact with the relevant Government authorities and our airlines partners to get the latest guidance and updates on travel to and from Cardiff Airport.  

The safety and security of our team and customers remains our number one priority.

Information for passengers due to travel

All passenger flights are cancelled as airlines have suspended services.  Customers should check with their airline, tour operator or travel agent to ensure they have the latest information.  Do not travel to the airport.

The Foreign Office is advising against all but essential travel. Please visit the Foreign Office coronavirus travel page for more information.

As the situation is constantly changing it is unclear when flights will resume. A number of airlines are offering more flexibility for future bookings to allow for any changes that are needed, this gives our passengers the confidence they can book and travel or amend their plans.

Shops, catering outlets and foreign currency facilities in the terminal are closed. 

Car hire facilities are closed. Please check with your provider if you have a booking.

The Executive Lounge is now closed. Please contact the company used to make the booking to process a refund. 

If you have pre-booked and paid for car parking, please contact the company you made the booking with. 

The T9 bus service between Cardiff City Centre and the Airport is suspended until further notice. There are no buses operating to and from the Airport. 

The situation is constantly changing and we will continue to stay in close contact with the relevant Government authorities to get the latest guidance and advice. The safety and security of our team and customers remains our number one priority.

What measures are in place at Cardiff Airport?
  • Enhanced cleaning throughout the Airport
  • Hand washing stations are all signposted, and additional hand sanitizers are in place throughout the terminal
  • Government information posters have been placed throughout the customer journey, and are updated following any changes to guidance
  • All retail, catering and Executive Lounges are now closed
  • Our team are kept fully up to date and briefed on all changes in guidance. 
I have pre-booked car parking, what happens if my flight is cancelled or changed?

If you have pre-booked and paid for car parking in advance should contact the company used to make the booking. If you have a car park booking and you are delayed beyond your control, you will not be charged an overstay rate. Please proceed to the exit barriers and press the button for assistance- a member of the team will validate your parking and you will not be charged extra. 

If you have amended the dates of your trip, please contact the company that you made the booking with to amend your parking. 

If you booked your parking with Holiday Extras, or through the Cardiff Airport website, please contact 0871 360 1100. 

Information for customers with Executive Lounge bookings

Please note that the Executive Lounge and Business Lounge are now closed until further notice. 

If you have pre-booked and paid for the Executive Lounge, please contact the company used to make the booking. 

Please contact executivelounge@cwl.aero if you booked directly through the Cardiff Airport website. Refunds will be processed as quickly as possible. Please bear with us whilst we process refunds as they are taking a little longer than usual. 

What if I return early and my car is parked with Meet & Greet?

If you are due to return early from your trip and your car is parked in Meet and Greet, please ring 01446 712924 and the team will ensure your car is ready for your return.

Information for customers requiring car hire

On-site car hire facilities are closed, however if you have pre-booked a hire car, your booking will be honored.

Please contact the car hire provider you used to make your booking with any questions.

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