Customers are asked to check the Welsh Government guidance on travel and FCDO travel advice. If you are flying, please ensure that you have the correct documentation to travel, and that you check the entry requirements for the country you are travelling to. For more information on COVID-19 testing, please click here.


Travel with confidence through Cardiff Airport

Now more than ever, we want to ensure everyone feels safe when travelling through Cardiff Airport, and we've been working with all our partners including our airlines, shops, cafes and restaurants, plus UK Border Force to make sure we all work together to achieve this.

We've gone over and above the guidelines from both UK and Welsh Governments and the following measures have been put in place at Cardiff Airport: 

 

The situation is constantly changing and we will continue to stay in close contact with the relevant Government authorities and our airline partners to get the latest guidance and updates on travel to and from Cardiff Airport.  

The safety and security of our team and customers remains our number one priority.

Click here to watch our video to see some of the new measures in place across the Airport. 

Click here for Welsh Government guidance

Click here for Government advice and travel checklist 

Please see further information and FAQ's below. 

What measures are in place at Cardiff Airport?

Now more than ever, we want to ensure everyone feels safe when travelling through Cardiff Airport, and we've been working with all our partners including our airlines, shops, cafes and restaurants, plus UK Border Force to make sure we all work together to achieve this.

We've gone over and above the guidelines from both UK and Welsh Governments and the following measures have been put in place at Cardiff Airport. (Click here to view our inforgraphic) 

1. Enhanced cleaning of the whole Airport throughout the day and night
2. More hand sanitiser stations added throughout the Airport
3. Respecting a safe distance from others where possible
4. Protective screens in areas such as check in, boarding gates and immigration desks
5. Increased signage and floor markings to help everyone understand the changes to the Airport and remind everyone about the safety measures
6. Displays of all the relevant UK and Welsh Government advice and information
7. Our friendly team are on hand to help and assist with any queries 
8. All Airport teams are wearing appropriate PPE as required, including face coverings in all areas
9. We're asking passengers to wear face coverings when travelling through the Airport before they fly and when they land at Cardiff 
10. Encouraging contactless payments throughout the Airport where possible
11. Asking only customers and Cardiff Airport team to enter the terminal buildings
12. Training Airport teams about COVID-19 and the safety measures that have been put in place.

Updates on international travel

Please click here for the latest Welsh Government travel regulations 

As always, we recommend that all passengers continue to check with their airline for the latest flight information, and to check their destination's entry requirements as testing/documentation may be required. Please note that NHS tests are not accepted for travel. 

Passengers can use the NHS COVID Pass to show their vaccination status on their phone, laptop or tablet before they travel. 

More information on the NHS COVID Pass

You will still need to follow other rules when travelling.

As always, we recommend that all passengers continue to check with their airline for the latest flight information, and to check their destination's entry requirements ahead of travel.

FCDO foreign travel information

Travel Safe guidance for passengers

‘Travel Safe’ guidance for passengers travelling through Cardiff Airport

All customers are advised to check the relevant Welsh Government travel regulations for information on travelling to and from Wales, as well as FCDO advice on international travel. 

Customers are also advised to check with their airline for the latest information on their flight, and to check their airline’s safety guidelines as these may vary. If you are travelling, you must also check the entry requirements for the country you are travelling to, and any local restrictions that are in place. Further information can be found via your airline and the FCDO website.

In addition to the changes we’ve made at the Airport, to help keep everyone healthy and safe, we’re asking passengers to do the following: 

Due to the new measures in place, customers are advised to allow plenty of time to travel through the Airport.

 

Do I have to self-isolate after flying into Cardiff Airport from abroad?

Please ensure that you check the Welsh Government travel regulations for entering and leaving Wales. 

 

 

Can I use the NHS COVID Pass to travel?

 

Passengers can use the NHS COVID Pass to show their vaccination status on their phone, laptop or tablet before they travel. 

More information on the NHS COVID Pass

You will still need to follow other rules when travelling-customers are asked to check the Welsh Government guidance on travel and FCDO travel advice.

 

Are COVID-19 testing facilities available at the Airport?

Some destinations require passengers travelling to have a negative test result to enter the country or to reduce quarantine time. Nuffield Health testing centre based at Cardiff Airport has now closed. We therefore recommend that you contact the nearest testing centre: https://www.expresstest.co.uk  which is located at Cardiff Football Stadium

If you suspect you may have Coronavirus, or are displaying symptoms of COVID-19, please follow Public Health Wales advice. Please click here for guidance.

 

 

Are shops open at the Airport?

Shops and catering outlets have limited opening hours based on the flying programme.

Vending machines are available throughout the terminal to purchase drinks and snacks.

Are the Executive and Business Lounges open?

The 51° Executive Lounge is open from 0300 to 1800hrs subject to availability. Dragon pass cards are accepted subject to availability on the day. The Business Lounge is open for passengers travelling on KLM flights in Business Class or if they are KLM Flying Blue Platinum or Gold members.

If you have booked directly through Cardiff Airport website and have nay questions or queries relating to your booking, please email: executivelounge@cwl.aero 

Are car parks open?

Meet and Greet, Long stay and Short stay is available to pre-book. 

 

 

I have pre-booked car parking, what happens if my flight is cancelled or changed?

If you have pre-booked and paid for car parking in advance should contact the company used to make the booking.

If your flight is cancelled or If you have amended the dates of your trip, please contact the company that you made the booking with.

If you booked your parking with Holiday Extras, or through the Cardiff Airport website, please contact 0871 360 1100. 

Can I hire a car?

Car hire is available- please pre-book prior to arrival. For further information please contact the car hire company direct.

Car hire information

 

Is Special Assistance still available?

Yes, our PRM/Special Assistance services are available should you need them. Our PRM desk is located in the check in hall, and the entrance is located to the right of the main terminal entrance. If you require Special Assistance, please book this as normal through your airline or tour operator. More information is available here.

Can I take public transport to and from the Airport?

The 905 rail link bus is now operating. Please visit the NAT website for timteable and further information.

Please visit the Transport for Wales website for more details on train times.

The Traws Cymru T9 bus service between the Airport and Cardiff City Centre is currently not operating until further notice.

Are taxis available?

Our on-site taxi partner, Flightlink, will be operating a taxi service for arriving flights. Please visit their website for more details and to book.

Are smoking facilities available?

There are smoking areas located outside the check in hall.

The smoking shelter after security will be open, but with social distancing measures in place.

What do I do if I feel unwell at the Airport?

If you feel unwell or are displaying any COVID-19 symptoms, please do not travel to the Airport. However, if you begin to feel unwell at the Airport please make yourself known to one of our team who will be able to assist you.

Can I use the e-Passport gates on arrival into Cardiff Airport?

On arrival into the UK, you can use the eGates if:

  • you have a biometric symbol on the cover of your passport
  • you are aged 12+ (12 to 17 year olds must be accompanied by an adult)
  • you are either:
    • a British citizen
    • a national of an EU country, Australia, Canada, Iceland, Japan, Liechtenstein, New Zealand, Norway, Singapore, South Korea, Switzerland or the USA
    • a member of the Registered Traveller Service

Please visit the UK Border Force website for more information.

 

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