18 December

Cardiff Airport unveils more improvements

After what has been the busiest summer in a decade, plans are underway at Wales’ national airport to prepare for the year ahead, by introducing further improvements to the customer experience and extending car park facilities to meet growing demand.

Following a successful first few months of operation, the new Meet & Greet zone will be extended to welcome even more passengers from April 2019. The service offers a more personal touch and features a number of benefits linked to taking the stress out of travel, customers simply drop off their keys and the vehicle is parked securely on site for the duration of the trip. The Meet & Greet car park, which is located directly opposite the terminal, also has a covered shelter with a special assistance call point where customers can request assistance to and from the terminal.

To simplify the booking and parking process for customers, there will be some re-configuration over the next few months, which includes re-naming each car park and improving wayfinding, with special assistance call points available throughout.

Customers travelling from 1st April 2019 can book Airport parking in our re-named Short Stay, Long Stay, Meet & Greet and Off-site car parks at cardiff-airport.com.

All existing drop-off and pick-up zones will remain in place.

Spencer Birns, Commercial Director at Cardiff Airport, said: “The improvements to our car parks will make the journey for our customers easier to navigate when they arrive at the Airport, and complement terminal improvements unveiled earlier this year.

“While changes to the configuration of the car parks are underway, customers who have bookings to use the car parks up to the 1st of April 2019 will receive some further information by email from our booking agent Holiday Extras.

We are grateful to our customers for their patience during this exciting phase in our continuing journey of transformation.”

Map of Cardiff Airport car parks, effective from 1st April 2019:

About Meet & Greet

Meet & Greet customers pre-book their vehicle online and, on arrival at the Airport, follow signs and drive straight into the designated Meet & Greet zone. The latest technology digitally processes the vehicle, checking in the booking and takes a series of digital images so that the condition of the vehicle is recorded on arrival and guaranteed for the duration of the customer’s stay. Then, simply drop off car keys at the reception, which is located directly opposite the terminal, and head straight to check–in. Our trusted team members park the vehicle in a safe and secure on-site location, where it remains throughout the trip. 

Drop-off and pick-up zones at Cardiff Airport:

Location

Price

Drop-off zone (terminal front entrance)

Free of charge for up to 10 minutes

Drop-off and pick-up (Long Stay 1)

Free of charge for up to 20 minutes

Priority pick-up zone (Meet & Greet)

£1 for 10 minutes