19 July

Cardiff Airport unveils new facility on Changing Places Awareness Day

Cardiff Airport is marking Changing Places Awareness Day (19 July) with the unveiling of a brand new Changing Places toilet facility in the main terminal, benefiting customers with additional assistance requirements.

Continuing in the Airport’s commitment to providing an excellent customer experience and special assistance programme, the Changing Places toilet has been installed for the benefit of customers with profound and multiple learning disabilities, as well people with other physical disabilities such as spinal injuries, muscular dystrophy and multiple sclerosis, who often need extra equipment and space to allow them to use the toilets safely and comfortably.

Designed with functionality in mind, the facility is a height adjustable adult-sized changing bench with a hoist system and adequate space in the changing area for the disabled person and up to two carers.

Nathalie Wickens, Terminal & Customer Services Manager at Cardiff Airport, said: “The unveiling of the new Changing Places facility on Changing Places Awareness Day is the ideal opportunity for us to showcase the relationship we’ve developed with the organisation in recent months. Today’s announcement now places us in the good company of just 11 UK airport who have installed the facility for customers.

We work with a number of partners including Age Cymru and Autism Puzzles to offer each customer a bespoke special assistance service and look forward to identifying new ways to improve our customer experience going forward.”  

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