We offer a wide range of facilities and assistance to help you throughout your journey.
We have adult Changing facilities located on the 1st floor of the main terminal which include an adjustable bed, toilet and wash basin facilities, all located in a large area. Our changing facilities are free to use and do not need to be pre-booked.
Facilities for the hard of hearing and visually impaired sighted
Induction loops are available where there are signs showing the 'sympathetic ear' symbol. The airport directional signs use black text on a yellow background, for maximum visibility. Guide and hearing dogs are the only dogs allowed in the terminal buildings.
Special assistance help/call points are sited throughout the terminal, car parks and baggage reclaim halls. Assistance is free and readily available.
There are reserved seating areas clearly identified by special assistance signs both at the Assistance desk and in the main departure lounge. Passengers who have booked the executive lounge experience may be assisted to and from the executive lounge on request.
Unisex accessible toilets are provided and occasionally the accessible toilet is located inside the men's or ladies toilets.
Walking distances in the Terminal
To help you decide whether you need assistance at Cardiff Airport, we've drawn up a list of all the distances you may need to walk at the airport.
Special Assistance Desk – Nearest Toilet = 45.90m (1 min)
Special Assistance Desk – Check-in Desks = 64.42m (furthest) (1-2min)
Special Assistance Desk – Security Search = 49.10m (1 min)
Special Assistance Desk – Departures Lounge Waiting Area = 86.58m (2-3 min)
Departure Lounge to Eastern Walkway (Departure Gates) = 177m (3-4mins)
Departure Lounge to Western Walkway (Departure Gates) = 340.18 (5-6mins)
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