Cardiff Airport 51° Executive Lounge Conditions of Use for Passengers

Date- 13/08/2020

Opening hours

The 51° Executive Lounge is currently open subject to availability. The safety and security of our team and passengers is our number one priority and we have implemented a number of safety measures in the 51° Executive Lounge, involving limiting its capacity. Please note that the Lounge may at any time close at short notice.  

The 51° Executive Lounge is closed on Christmas Day.

Access

Access to the 51° Executive Lounge will only be available through booking direct on the Cardiff Airport website. Access may be granted at the door subject to availability. Access will be granted by payment via a contactless debit / credit card.

It is the responsibility of the customer to be aware of their flight time to ensure the correct lounge slot is selected during the booking process. Due to current COVID 19 restrictions we will not be able to permit early access or an extended stay in the Lounge- slot times must be adhered to.

Pre-booked guests must present a valid confirmation number along with the lead party name to gain entry.

Please note that we are currently unable to accept access cards via a third-party organisation.

Stag and Hen parties are not permitted, should a booking be made under false pretences the Lounge have the right to ask guests to leave without a refund.

Customers accessing the Lounge must be willing to complete the Track and Trace documentation on entry. This includes a name and contact telephone number. This information is not shared with any third party and is destroyed after 21 days.

Entrance to the 51° Executive Lounge is limited to a maximum stay of three hours per person and may be refused if:

  • the Lounge is full to capacity
  • the dress code is not adhered to. Smart casual or business attire is required, tailored shorts are permitted, however please refrain from wearing sportswear, or any items with slogans that may cause offence. It is not acceptable to enter the Lounge with minimal clothing like beachwear
  • large group bookings (more than 6 adults) arrive without prior authorisation, or multiple bookings which form part of a large group arrive with no prior authorisation
  • Hen or Stag parties have booked- these are not permitted.

 

Passengers may be requested to vacate the 51° Executive Lounge where:

  • unacceptable amounts of alcohol are consumed (Cardiff International Airport Limited advise three alcoholic drinks per person)
  • any passenger is deemed to be acting in an inappropriate manner
  • any passenger is being disruptive and/or causing upset to other passengers
  • the maximum stay of 3 hours is exceeded
  • persons under the age of 18 years consume alcohol
  • it is deemed that multiple small bookings have been made to form one large group.
  • staff are met with any abusive or inappropriate behaviour.

Any decision to refuse entry shall be taken at Cardiff International Airport Limited’s sole and absolute discretion.

 

Facilities

The 51° Executive Lounge offers the following to passengers:

  • comfortable and suitable seating
  • provision of a selection of complimentary hot, cold and alcoholic beverages served from a menu to your table
  • access to TV, telephone, fax, photocopying and Wi-Fi facilities.

Please note: Bar service will cease once your flight has been called. It is strictly forbidden to remove items from the Lounge, and Lounge staff reserve the right to challenge customers on this point if they have reason to believe otherwise. 

 

CANCELLATIONS /AMENDMENTS/REFUNDS 

  • In the event of the customer failing to arrive for their stay, Cardiff Airport shall be under no obligation, at any time, to issue any refund, in full or in part, of the charges previously paid by the customer.
  • Should a cancellation be made by an airline, the customer will be offered a booking for an alternative day. Should an alternative not be possible a refund will be issued. ==
  • Refunds will be issued via a bank transfer/ cheque/direct payment back onto card used at point of purchase. 
  • Should a customer have checked in to the51° Executive Lounge but not stayed for the full 3 hour period,this will be recorded as a visit and no refund will be issued. 
  • A customer may amend their booking outside of a 48-hour period with no administration fee being payable.
  • In the event of a customer wishing to amend an existing booking inside of 48-hour period, the following payments are applicable and payable to Cardiff Airport; 
  • If the amendment results in no difference or a positive difference to the value of the resulting booking monetary value, the customer will incur a one–off £2.00 GBP (inclusive of UK VAT) administration fee per amendment. 
  • If the amend results in a negative difference following the removal of passengers from the booking, then the customer will incur a £3.00 GBP (inclusive of UK VAT) administration fee per guest removed. 
  • Customers may only amend their booking once. Any further amends will need to be approved by the 51° Executive Lounge Manager during regular office hours, with applicable fees being applied accordingly. 
  • Customers cannot cancel their bookings within 48 hours of departure. 
  • In order to cancel an authorised group booking (a group booking that has been pre-authorised by the 51° Executive Lounge Manager ), Cardiff Airport must be notified at least 7 days prior to the proposed date of travel with a fee of £5.00 GBP (inclusive of UK VAT) per passenger payable by the customer to Cardiff Airport in respect of such cancellation. Thereafter, the full charge shall be payable and no refund, or other form of compensation, will be made. 
  • Any Cancellation/amendments/refund communications should be made by email and addressed to ExecutiveLounge@cwl.aero . Cardiff Airport will aim to acknowledge communication via email within a 48-hr period.

 

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