Departing from Cardiff

You are welcome to travel with your own mobility equipment, such as wheelchairs, mobility scooters or walkers.

If you are flying from Cardiff with your own equipment you can take it right up to the departure gate. Please advise your airline in advance that you'll be travelling with your own equipment, in particular weight and dimensions of your equipment.

Once you're through security, there is a dedicated seating area for assistance passengers located in the departure lounge.

Staff will help you and depending on which gate your flight departs from, it may be necessary to escort you via an alternative route to your gate. 

If you are travelling with an electric wheelchair or mobility scooter staff will meet you at the departure gate to help you make sure your scooter is safely turned off for the flight or your wheelchair folded. It helps us keep delays to a minimum if you know how your device works in advance. 

Link to BHTA website http://www.bhta.net/home/air-transport-advice-lists.html

Arriving at Cardiff

When you arrive at Cardiff, your wheelchair or mobility aid should be there as you disembark the aircraft.

Don't forget to advise your airline that you have your own equipment so that ground staff can get it back to you more quickly.

Staff will unload your wheelchair or scooter from the hold along with the other baggage and cargo that's carried in the hold. Once this has been unloaded it will be brought up to the aircraft door via the nearest route.

In the unlikely event that your mobility aid is lost or damaged during flight, then please report this immediately to the airline. You will need to complete a report in the baggage reclaim hall and you will receive a reference number. Cardiff Airport will loan you a wheelchair until yours is returned or repaired. 

For further advise or information, please contact your airline.

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19

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11

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