Cardiff Airport cares and values the loyalty of each and every customer above all else. We aim for service excellence and our commitment to you is that we will do all we can to exceed your expectations.

Our Service Principles ensure we keep the customer at the heart of everything we do, representing our national Airport and Wales.

To ensure that our customer service is top notch we employ the Straight 'A's initiative with our team, empowering them with the knowledge and training they need to make sure we can help you when you need us. The initiative is based around the following customer service principles

Appearance – A smart first impression

Approach – Welcoming and smiling

Attitude – Polite and friendly

Advice – Knowledgeable in all areas

Accountability – Responsible and conscientious

Action – Responsive where needed

Assistance – Helpful and supportive

Awareness – Perceptive of the situation

Our Airport team will be happy to help if you approach them on site, alternatively you can call them from one of the Customer Call points located throughout the terminal.

Vueling

25

Apr

Latest news:

Cardiff Airport maintains British Standard for Environmental Management Arrow

Four years in a row...

18

Apr

Latest news:

Flybe gears up for a busy Easter at Cardiff Arrow

Operating 122 flights over extended six-day weekend 14 routes in total Busiest routes include Dublin and Edinburgh ...

17

Apr

Latest news:

Continued passenger growth at Cardiff Airport Arrow

In what has been an exciting twelve months at Wales’ national airport, the 2018/19 financial year has ended with a 7% increase in passenger ...

12

Apr

Latest news:

An Egg-cellent Easter Holidays at Cardiff Airport Arrow

As school prepare to break up for Easter Holidays in Wales, Cardiff Airport is preparing to welcome over 61,000 egg-cited customers - 15%* more ...

11

Apr

Latest news:

Super Break Launches New Exclusive North Iceland Experience from Cardiff Airport for 2020 Arrow

Super Break has launched a new programme of exclusive breaks to Akureyri, North Iceland – a destination previously unreachable direct from UK ...

9

Apr

Latest news:

Gender Pay Gap Report reveals Cardiff Airport is ahead of the curve Arrow

Gender Pay Gap Report ...

5

Apr

Latest news:

Thomas Cook Airlines base larger aircraft at Cardiff Airport Arrow

A321 increases capacity by 25% from Wales’ national airport...

4

Apr

Latest news:

Fight or Flight - South Wales Police appoints Cardiff Airport's Health and Safety Manager as first ever Special Superintendent Arrow

Special Superintendent Jason Coleman...

3

Apr

Latest news:

Flybe statement Arrow

Flybe statement...

3

Apr

Latest news:

Ryanair's first Cardiff to Malta flight takes off Arrow

Twice weekly flights take off today!...

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