Cardiff Airport cares and values the loyalty of each and every customer above all else. We aim for service excellence and our commitment to you is that we will do all we can to exceed your expectations.
Our Service Principles ensure we keep the customer at the heart of everything we do, representing our national Airport and Wales.
To ensure that our customer service is top notch we employ the Straight 'A's initiative with our team, empowering them with the knowledge and training they need to make sure we can help you when you need us. The initiative is based around the following customer service principles
Appearance – A smart first impression
Approach – Welcoming and smiling
Attitude – Polite and friendly
Advice – Knowledgeable in all areas
Accountability – Responsible and conscientious
Action – Responsive where needed
Assistance – Helpful and supportive
Awareness – Perceptive of the situation
Our Airport team will be happy to help if you approach them on site, alternatively you can call them from one of the Customer Call points located throughout the terminal.
Today, Cardiff Airport will welcome the first wave of Irish rugby fans who are arriving in their masses in readiness for the Guinness Six Nations ...
Economy and Transport Minister, Ken Skates officially opened the new passport checking system at Cardiff Airport on 6th March.
Cardiff Airport will welcome over 31,000 customers over half term week, an increase of 4% compared to half term last year.
More flights to Dublin...
More flights for five weeks...
A transformational year underpinned by a further 8% growth in passenger numbers...
Ryanair, Europe’s No.1 airline, today (25 Jan) announced a new Cardiff route to Malaga.
A new flight handling operator.
The group from UWTSD take off with Qatar Airways...
Over 22% increase in capacity this summer...