Cardiff Airport cares and values the loyalty of each and every customer above all else. We aim for service excellence and our commitment to you is that we will do all we can to exceed your expectations.

Our Service Principles ensure we keep the customer at the heart of everything we do, representing our national Airport and Wales.

To ensure that our customer service is top notch we employ the Straight 'A's initiative with our team, empowering them with the knowledge and training they need to make sure we can help you when you need us. The initiative is based around the following customer service principles

Appearance – A smart first impression

Approach – Welcoming and smiling

Attitude – Polite and friendly

Advice – Knowledgeable in all areas

Accountability – Responsible and conscientious

Action – Responsive where needed

Assistance – Helpful and supportive

Awareness – Perceptive of the situation

Our Airport team will be happy to help if you approach them on site, alternatively you can call them from one of the Customer Call points located throughout the terminal.

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12

Jul

Latest news:

New digital screen unveiled at Cardiff Airport Arrow

New advertising opportunities available...

10

Jul

Latest news:

NATS secures ten year contract at Cardiff Airport Arrow

NATS has secured a ten year contract to provide air traffic and engineering services and expertise for Cardiff ...

5

Jul

Latest news:

Cardiff Airport set to welcome Hungarian football fans to Wales Arrow

Wizz Air will operate three direct charter flights from Hungary to Cardiff later this year...

2

Jul

Latest news:

Cardiff Airport invites passengers to join PRM and Disability Forum Arrow

Cardiff Airport invites passengers to join PRM and Disability Forum...

28

Jun

Latest news:

Cardiff Airport reports a reduction of more than 50% in carbon emissions Arrow

Cardiff Airport reports a reduction of more than 50% in carbon emissions...

24

Jun

Latest news:

Brand new aircraft jets in to Cardiff Airport to join DragonFly executive fleet Arrow

DragonFly marks 15 years...

19

Jun

Latest news:

First Minister unveils Refill Wales water fountains at Cardiff Airport on National Refill Day Arrow

3 new refill water fountains unveiled...

17

Jun

Latest news:

The search for Cardiff Airport’s next Chair is underway Arrow

New Chair will lead the national airport for Wales in in the next phase of its exciting journey...

11

Jun

Latest news:

Unanimous agreement of Welsh Affairs Committee: Devolve Air Passenger Duty to Wales by 2021 Arrow

Cardiff Airport welcomes the report published today [Tuesday 11 June] by the Welsh Affairs Committee into the devolution of Air Passenger Duty (APD).

4

Jun

Latest news:

Ryanair's first Cardiff flight to Malaga takes off Arrow

Ryanair, Europe’s No. 1 airline, yesterday (4 June) celebrated the first flight on its new Cardiff to Malaga route.

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