Cardiff Airport cares and values the loyalty of each and every customer above all else. We aim for service excellence and our commitment to you is that we will do all we can to exceed your expectations.
Our Service Principles ensure we keep the customer at the heart of everything we do, representing our national Airport and Wales.
To ensure that our customer service is top notch we employ the Straight 'A's initiative with our team, empowering them with the knowledge and training they need to make sure we can help you when you need us. The initiative is based around the following customer service principles
Appearance – A smart first impression
Approach – Welcoming and smiling
Attitude – Polite and friendly
Advice – Knowledgeable in all areas
Accountability – Responsible and conscientious
Action – Responsive where needed
Assistance – Helpful and supportive
Awareness – Perceptive of the situation
Our Airport team will be happy to help if you approach them on site, alternatively you can call them from one of the Customer Call points located throughout the terminal.
Flights to Egypt return...
Cardiff Airport has appointed Rhys Owen as Director of HR,...
A new partnership with Aerobility...
Cardiff Airport is delighted to announce Velindre Cancer Centre as its chosen charity of the year for 2020/21.
From January 2020, passengers can fly on Sundays to Newcastle and Aberdeen with Flybe franchise partner Eastern Airways.
A new agreement between Cardiff Airport and Isle of Anglesey County Council will see Cardiff Airport taking over passenger services operations at ...
A joint agreement with Cardiff Airport and a local renewable energy developer will see the installation of a brand new Solar PV Farm on the airport ...
Eastern Airways is re-introducing a Flybe franchise service linking Cardiff with Aberdeen.
Cardiff Airport has joined The Sunflower Lanyard Scheme, a widely recognised initiative that represents an awareness and commitment to supporting ...
30,000 extra seats go on sale today from Cardiff Airport.