Cardiff Airport cares and values the loyalty of each and every customer above all else. We aim for service excellence and our commitment to you is that we will do all we can to exceed your expectations.

Our Service Principles ensure we keep the customer at the heart of everything we do, representing our national Airport and Wales.

To ensure that our customer service is top notch we employ the Straight 'A's initiative with our team, empowering them with the knowledge and training they need to make sure we can help you when you need us. The initiative is based around the following customer service principles

Appearance – A smart first impression

Approach – Welcoming and smiling

Attitude – Polite and friendly

Advice – Knowledgeable in all areas

Accountability – Responsible and conscientious

Action – Responsive where needed

Assistance – Helpful and supportive

Awareness – Perceptive of the situation

Our Airport team will be happy to help if you approach them on site, alternatively you can call them from one of the Customer Call points located throughout the terminal.

16

Oct

Latest news:

A cracking Christmas getaway from Cardiff Airport Arrow

Cardiff Airport is offering families the opportunity for a magical Christmas break this winter, with three tour operators providing flights to ...

5

Oct

Latest news:

Omega Breaks announces the return of unique ‘night flight’ in search of the Northern Lights Arrow

Takes off 8th March 2019...

3

Oct

Latest news:

Cardiff Airport achieves further passenger growth and first positive EBITDA in eight years Arrow

Financial year results...

28

Sep

Latest news:

Welsh trade delegation travel to Qatar to strengthen export links Arrow

Welsh food and drink producers will aim to strengthen and build ties with prospective partners and investors when they visit Qatar later this month.

28

Sep

Latest news:

Super Break announces new Icelandic adventures from Cardiff Airport Arrow

Super Break has launched four further epic Arctic experiences with exclusive flights to Akureyri, North Iceland, from Cardiff.

19

Sep

Latest news:

New academic year sees international students jetting into Wales Arrow

Qatar Airways is looking forward to the beginning of Autumn as students use the service to fly in to begin their academic careers in the UK.

14

Sep

Latest news:

Cardiff Airport welcomes busiest summer month in a decade Arrow

The national airport for Wales is continuing to perform strongly, and is well on track to achieve double digit passenger growth at the end of this ...

11

Sep

Latest news:

Ryanair launches new Cardiff route to Malta Arrow

Every Wednesday and Sunday from April 2018...

10

Sep

Latest news:

Cardiff Airport becomes newest partner of Cardiff and Vale Credit Union Arrow

Latest organisation to become a payroll scheme partner...

29

Aug

Latest news:

Cardiff becomes first regional airport to join leading tourism trade association Arrow

Cardiff becomes first regional airport to join leading tourism trade association...

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