Cardiff Airport cares and values the loyalty of each and every customer above all else. We aim for service excellence and our commitment to you is that we will do all we can to exceed your expectations.

Our Service Principles ensure we keep the customer at the heart of everything we do, representing our national Airport and Wales.

To ensure that our customer service is top notch we employ the Straight 'A's initiative with our team, empowering them with the knowledge and training they need to make sure we can help you when you need us. The initiative is based around the following customer service principles

Appearance – A smart first impression

Approach – Welcoming and smiling

Attitude – Polite and friendly

Advice – Knowledgeable in all areas

Accountability – Responsible and conscientious

Action – Responsive where needed

Assistance – Helpful and supportive

Awareness – Perceptive of the situation

Our Airport team will be happy to help if you approach them on site, alternatively you can call them from one of the Customer Call points located throughout the terminal.

13

Aug

Latest news:

Cardiff Airport launches new Meet and Greet service Arrow

  Cardiff Airport launches new Meet & Greet service...

27

Jul

Latest news:

Bookings are up for holidays to Bulgaria from Cardiff Airport this Summer Arrow

10% this summer compared with last year...

23

Jul

Latest news:

Flybe launches first phase of 2019 Summer Schedule from Cardiff Arrow

More flights to Paris Charles de Gaulle and Glasgow Ski flights to Chambéry and Geneva ...

20

Jul

Latest news:

Cardiff Airport expecting busiest summer holiday season in a decade Arrow

Wales’ national airport is gearing up for a busy six weeks ahead, as 296,000 customers prepare to jet off with little ones for a summer holiday or ...

20

Jul

Latest news:

Cardiff Airport expecting busiest summer holiday season in a decade Arrow

Wales’ national airport is gearing up for a busy six weeks ahead, as 296,000 customers prepare to jet off with little ones for a summer holiday or ...

20

Jul

Latest news:

Cardiff Airport expecting busiest summer holiday season in a decade Arrow

Wales’ national airport is gearing up for a busy six weeks ahead, as 296,000 customers prepare to jet off with little ones for a summer holiday or ...

18

Jul

Latest news:

Our vision for 2040 Arrow

Draft Masterplan and public engagement launched...

4

Jul

Latest news:

Thomas Cook Airlines adds 15,000 seats from Cardiff Airport for Easter '19 Arrow

11 additional flights a week now on sale from Wales’ national airport...

14

Jun

Latest news:

Iberia Express resumes Cardiff to Madrid route today Arrow

Fly twice weekly to the Spanish capital from today...

13

Jun

Latest news:

15 months of consecutive growth at Cardiff Airport Arrow

Over 1.51 million customers now choosing Cardiff...

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