Cardiff Airport cares and values the loyalty of each and every customer above all else. We aim for service excellence and our commitment to you is that we will do all we can to exceed your expectations.

Our Service Principles ensure we keep the customer at the heart of everything we do, representing our national Airport and Wales.

To ensure that our customer service is top notch we employ the Straight 'A's initiative with our team, empowering them with the knowledge and training they need to make sure we can help you when you need us. The initiative is based around the following customer service principles

Appearance – A smart first impression

Approach – Welcoming and smiling

Attitude – Polite and friendly

Advice – Knowledgeable in all areas

Accountability – Responsible and conscientious

Action – Responsive where needed

Assistance – Helpful and supportive

Awareness – Perceptive of the situation

Our Airport team will be happy to help if you approach them on site, alternatively you can call them from one of the Customer Call points located throughout the terminal.

Vueling

18

Jan

Latest news:

Vueling summer flights from Cardiff take off Arrow

The airline will offer almost 190,000 seats this summer season to four Spanish destinations: Malaga, Alicante, Barcelona and Palma ...

12

Jan

Latest news:

Super Break Takes-off from Cardiff Airport to Iceland for First Time Arrow

Cardiff holidaymakers boarded the exclusive direct flight from Cardiff Airport to Akureyri Local travellers were able to fly to a destination ...

9

Jan

Latest news:

New flights and holidays to Antalya for Welsh holidaymakers Arrow

TUI adds Antalya, Turkey to summer programme from Cardiff Airport...

8

Jan

Latest news:

Businesses in Pembrokeshire to learn about benefits of new Qatar air link Arrow

Bridge Innovation Centre 24 January 2018...

28

Dec

Latest news:

Recruitment day at Cardiff Airport Arrow

Tuesday 23 January 2018...

22

Dec

Latest news:

Cardiff Airport expects busiest Christmas in years Arrow

Wales’ national airport will welcome 30,000 customers this Christmas...

19

Dec

Latest news:

Super Break Announces More Exclusive Short Breaks from Cardiff Airport Arrow

New for 2018: Super Break launches five new overseas short breaks from Cardiff Airport Malta, Montenegro, Madeira and more Iceland included in the ...

13

Dec

Latest news:

Iberia Express flights to Madrid return for summer 2018 Arrow

Following the success of its first season at Cardiff Airport, Iberia Express has announced that it will once again operate flights to the Spanish ...

6

Dec

Latest news:

Economy Secretary in Qatar to build trade links ahead of Cardiff to Doha flights Arrow

Ken Skates AM in Qatar...

22

Nov

Latest news:

Unique Northern Lights flight experience announced from Cardiff Arrow

Tour operator Omega Holidays has announced a brand new and unique opportunity to experience the Aurora Borealis from Cardiff in 2018.

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