Cardiff Airport cares and values the loyalty of each and every customer above all else. We aim for service excellence and our commitment to you is that we will do all we can to exceed your expectations.
Our Service Principles ensure we keep the customer at the heart of everything we do, representing our national Airport and Wales.
To ensure that our customer service is top notch we employ the Straight 'A's initiative with our team, empowering them with the knowledge and training they need to make sure we can help you when you need us. The initiative is based around the following customer service principles
Appearance – A smart first impression
Approach – Welcoming and smiling
Attitude – Polite and friendly
Advice – Knowledgeable in all areas
Accountability – Responsible and conscientious
Action – Responsive where needed
Assistance – Helpful and supportive
Awareness – Perceptive of the situation
Our Airport team will be happy to help if you approach them on site, alternatively you can call them from one of the Customer Call points located throughout the terminal.
Flights from Cardiff to Dublin and Belfast with Stobart Air announced.
Cardiff Airport has partnered with Nuffield Health to offer a convenient COVID-19 testing service located at the Airport.
9 new routes and great connectivity for Wales...
Eastern Airways launch flights between Cardiff and Belfast...
The National Airport for Wales has extended its Charity of the Year partnership with Velindre Cancer Centre until 2022.
Her Majesty's Ambassador to the State of Qatar, Mr Jon Wilks CMG, visited Cardiff today; his first visit to Wales since taking up the role earlier ...
Including an extra weekly flight from Cardiff. ...
Including an extra weekly flight from Cardiff...
“The entire aviation industry is beginning a long journey of recovery. At Cardiff Airport we have now seen six full weeks of commercial passenger ...
Cardiff Airport announces its new Finance Director.