Cardiff Airport cares and values the loyalty of each and every customer above all else. We aim for service excellence and our commitment to you is that we will do all we can to exceed your expectations.

Our Service Principles ensure we keep the customer at the heart of everything we do, representing our national Airport and Wales.

To ensure that our customer service is top notch we employ the Straight 'A's initiative with our team, empowering them with the knowledge and training they need to make sure we can help you when you need us. The initiative is based around the following customer service principles

Appearance – A smart first impression

Approach – Welcoming and smiling

Attitude – Polite and friendly

Advice – Knowledgeable in all areas

Accountability – Responsible and conscientious

Action – Responsive where needed

Assistance – Helpful and supportive

Awareness – Perceptive of the situation

Our Airport team will be happy to help if you approach them on site, alternatively you can call them from one of the Customer Call points located throughout the terminal.

4

Dec

Latest news:

New passenger scanner uses space technology to speed up airport security Arrow

Cutting-edge technology trialled in UK...

19

Nov

Latest news:

Flybe launches £25 Black Friday sale on 100,000 seats – plus double Avios points Arrow

£25 fares available on 10 routes from Cardiff...

8

Nov

Latest news:

Holiday Extras signs major parking technology deal with Cardiff Airport Arrow

A new car park booking platform...

2

Nov

Latest news:

New Winter route for Welsh sunseekers from Cardiff Airport Arrow

Fly to Hurghada, Egypt in Winter 2019...

30

Oct

Latest news:

Cardiff Airport wins prestigious industry award at the AOA Annual Awards Arrow

Award for best Airport Campaign at this year's UK Airports Safety Week...

24

Oct

Latest news:

Cardiff Airport jets into winter with more passenger growth Arrow

The national airport for Wales is continuing to perform strongly and is well on track to achieve double digit passenger growth at the end of this ...

18

Oct

Latest news:

Ryanair launches Cardiff Summer 2019 schedule Arrow

Two new routes to Barcelona and Malta...

16

Oct

Latest news:

A cracking Christmas getaway from Cardiff Airport Arrow

Cardiff Airport is offering families the opportunity for a magical Christmas break this winter, with three tour operators providing flights to ...

5

Oct

Latest news:

Omega Breaks announces the return of unique ‘night flight’ in search of the Northern Lights Arrow

Takes off 8th March 2019...

3

Oct

Latest news:

Cardiff Airport achieves further passenger growth and first positive EBITDA in eight years Arrow

Financial year results...

Arrow
Arrow