Cardiff Airport cares and values the loyalty of each and every customer above all else. We aim for service excellence and our commitment to you is that we will do all we can to exceed your expectations.

Our Service Principles ensure we keep the customer at the heart of everything we do, representing our national Airport and Wales.

To ensure that our customer service is top notch we employ the Straight 'A's initiative with our team, empowering them with the knowledge and training they need to make sure we can help you when you need us. The initiative is based around the following customer service principles

Appearance – A smart first impression

Approach – Welcoming and smiling

Attitude – Polite and friendly

Advice – Knowledgeable in all areas

Accountability – Responsible and conscientious

Action – Responsive where needed

Assistance – Helpful and supportive

Awareness – Perceptive of the situation

Our Airport team will be happy to help if you approach them on site, alternatively you can call them from one of the Customer Call points located throughout the terminal.

12

Apr

Latest news:

Cardiff Airport celebrates 10 years of flights with Vueling Arrow

Cardiff Airport and Vueling are celebrate 10 years of flights from Wales...

8

Apr

Latest news:

Cardiff Airport welcomes new leading, low-cost carrier – Wizz Air Arrow

Wizz Air launches services from Cardiff Airport...

25

Mar

Latest news:

Summer Season delivers increased connectivity at Cardiff Airport Arrow

Summer Season delivers increased connectivity at Cardiff Airport...

25

Mar

Latest news:

Summer Season delivers increased connectivity at Cardiff Airport Arrow

Summer Season delivers increased connectivity at Cardiff Airport...

10

Feb

Latest news:

Cardiff Airport partners with SO Coffee to fuel passengers’ journeys Arrow

Cardiff Airport partners with SO Coffee to fuel passengers’ journeys...

20

Jan

Latest news:

Paris flights now on sale for a summer getaway with Vueling Arrow

Paris frequency increased to 3 flights per week...

18

Jan

Latest news:

DragonFly adds jet to its fleet of turboprops Arrow

DragonFly, the executive air charter company based at Cardiff Airport, has announced the addition of a Cessna Citation C550 Bravo jet to its ...

10

Jan

Latest news:

Cardiff Airport appoints new Aviation Development Manager Arrow

Marc Watkins will lead on Cardiff Airport's route development and airline partnerships. ...

22

Nov

Latest news:

Reserve & Collect service launches at Cardiff Airport Arrow

Passengers flying from Cardiff Airport can now enjoy a new Reserve & Collect service from World Duty Free.

2

Nov

Latest news:

New Vueling service to Paris takes off from Cardiff Arrow

Flights commence between Cardiff and Paris Orly.     ...

Arrow
Arrow