Cardiff Airport cares and values the loyalty of each and every customer above all else. We aim for service excellence and our commitment to you is that we will do all we can to exceed your expectations.

Our Service Principles ensure we keep the customer at the heart of everything we do, representing our national Airport and Wales.

To ensure that our customer service is top notch we employ the Straight 'A's initiative with our team, empowering them with the knowledge and training they need to make sure we can help you when you need us. The initiative is based around the following customer service principles

Appearance – A smart first impression

Approach – Welcoming and smiling

Attitude – Polite and friendly

Advice – Knowledgeable in all areas

Accountability – Responsible and conscientious

Action – Responsive where needed

Assistance – Helpful and supportive

Awareness – Perceptive of the situation

Our Airport team will be happy to help if you approach them on site, alternatively you can call them from one of the Customer Call points located throughout the terminal.

22

Jul

Latest news:

TUI UK restarts summer holidays from Cardiff Airport Arrow

Summer holidays begin to Spain and Greece from Cardiff on 1 August 15 flights from 1 – 7 August 2020 ...

16

Jul

Latest news:

Vueling takes off from Cardiff to Alicante today as it resumes flights to Spain from Wales Arrow

Vueling takes off from Cardiff to Alicante today as it resumes flights to Spain from Wales...

13

Jul

Latest news:

KLM to resume operations from Cardiff Airport in August Arrow

KLM to resume operations from Cardiff Airport in August...

8

Jul

Latest news:

Interim CEO of Cardiff Airport is announced Arrow

Interim CEO of Cardiff Airport is announced...

26

Jun

Latest news:

Cardiff Airport prepares to re-open terminal with new safety measures in place Arrow

Cardiff Airport has introduced a number of new measures to ensure the safety of its team and customers ahead of the start of flying in July.

23

Jun

Latest news:

Cardiff Airport raises over £2,500 for Velindre Cancer Centre Arrow

Cardiff Airport raises over £2,500 for Velindre Cancer Centre...

19

Jun

Latest news:

Cardiff Airport firefighters provide over 480 hours of support to Dragon’s Heart Hospital in Cardiff Arrow

Cardiff Airport firefighters provide over 480 hours of support to Dragon’s Heart Hospital in ...

1

Jun

Latest news:

New Cardiff Airport Chair begins post Arrow

Wayne Harvey begins his post as Chairman of Cardiff Airport...

5

May

Latest news:

The incoming Chair of Cardiff Airport is confirmed Arrow

Cardiff Airport has confirmed its next Chair will be Wayne Harvey, Senior Managing Partner for Deloitte in Wales.

1

May

Latest news:

Half a million more vital fluid resistant gowns land at Cardiff Airport Arrow

Half a million more vital fluid resistant gowns land at Cardiff Airport – 14.15, 1 May...

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