Cardiff Airport cares and values the loyalty of each and every customer above all else. We aim for service excellence and our commitment to you is that we will do all we can to exceed your expectations.

Our Service Principles ensure we keep the customer at the heart of everything we do, representing our national Airport and Wales.

To ensure that our customer service is top notch we employ the Straight 'A's initiative with our team, empowering them with the knowledge and training they need to make sure we can help you when you need us. The initiative is based around the following customer service principles

Appearance – A smart first impression

Approach – Welcoming and smiling

Attitude – Polite and friendly

Advice – Knowledgeable in all areas

Accountability – Responsible and conscientious

Action – Responsive where needed

Assistance – Helpful and supportive

Awareness – Perceptive of the situation

Our Airport team will be happy to help if you approach them on site, alternatively you can call them from one of the Customer Call points located throughout the terminal.

22

Aug

Latest news:

A busy Bank Holiday weekend for Cardiff Airport Arrow

The national airport for Wales is preparing to welcome over 27,000 passengers this Bank Holiday weekend.

22

Aug

Latest news:

A busy Bank Holiday weekend for Cardiff Airport Arrow

The national airport for Wales is preparing to welcome over 27,000 passengers this Bank Holiday weekend.

13

Aug

Latest news:

Applications open for Cardiff Airport’s community action plan: The Touchdown Programme Arrow

Cardiff Airport has recently launched a new initiative to support the local community entitled ‘The Touchdown Programme.

8

Aug

Latest news:

Cardiff Airport reports busiest July in over a decade Arrow

In July alone, the Airport welcomed 208,322 customers – the busiest July since 2008.

30

Jul

Latest news:

Global Trek Aviation officially opens at Cardiff Airport Arrow

Global Trek Aviation will benefit from Cardiff Airport’s portfolio of facilities...

25

Jul

Latest news:

Homeless World Cup teams touch down in Cardiff Arrow

18 teams arriving...

19

Jul

Latest news:

Cardiff Airport expecting busiest summer season in over 10 years Arrow

Over 318,000 passengers are flying through Cardiff Airport this summer. ...

17

Jul

Latest news:

Cardiff Airport reports 10% growth for first quarter of the financial year Arrow

Three months of consecutive growth...

12

Jul

Latest news:

New digital screen unveiled at Cardiff Airport Arrow

New advertising opportunities available...

10

Jul

Latest news:

NATS secures ten year contract at Cardiff Airport Arrow

NATS has secured a ten year contract to provide air traffic and engineering services and expertise for Cardiff ...

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