Cardiff Airport cares and values the loyalty of each and every customer above all else. We aim for service excellence and our commitment to you is that we will do all we can to exceed your expectations.

Our Service Principles ensure we keep the customer at the heart of everything we do, representing our national Airport and Wales.

To ensure that our customer service is top notch we employ the Straight 'A's initiative with our team, empowering them with the knowledge and training they need to make sure we can help you when you need us. The initiative is based around the following customer service principles

Appearance – A smart first impression

Approach – Welcoming and smiling

Attitude – Polite and friendly

Advice – Knowledgeable in all areas

Accountability – Responsible and conscientious

Action – Responsive where needed

Assistance – Helpful and supportive

Awareness – Perceptive of the situation

Our Airport team will be happy to help if you approach them on site, alternatively you can call them from one of the Customer Call points located throughout the terminal.

18

Apr

Latest news:

Cardiff Airport’s terminal improvements unveiled Arrow

Project part of £4 million upgrade...

12

Apr

Latest news:

Financial year at Cardiff Airport ends with more passenger growth Arrow

10% growth in 2017/18...

5

Apr

Latest news:

Qatar Airways To Bring the Airbus A350-900 To Cardiff To Mark The Inauguration Of The New Welsh Route Arrow

Award winning airline’s first flight to Cardiff will be on the Airbus A350-900 aircraft...

4

Apr

Latest news:

Fiona Gunn announced as Non-Executive Director at Cardiff Airport Arrow

Cardiff Airport has today announced the appointment of Fiona Gunn as a Non-Executive Director, who will offer additional expertise to the Board of ...

29

Mar

Latest news:

Cardiff Airport is set for a cracking Easter Weekend Arrow

16,000 eggcited passengers eggspected...

27

Mar

Latest news:

Flybe flights to Venice take off marking start of Flybe summer season Arrow

Brand new twice weekly flights to Venice Four Italian routes now available to Venice, Rome Fiumicino, Milan Malpensa and Verona Third aircraft joins ...

26

Mar

Latest news:

TUI UK launches ambitious summer 2019 programme from Cardiff Airport Arrow

Three new unique routes – Dubrovnik, Naples and Hurghada...

20

Mar

Latest news:

New winter flights and holidays to Egypt from Cardiff Airport Arrow

Flights to Hurghada start in November...

14

Mar

Latest news:

Flybe launches 2018/19 winter schedule from Cardiff Arrow

More flights to Geneva and winter on sale!...

12

Mar

Latest news:

Thomas Cook launches holidays and flights to Tunisia from Cardiff for Summer 2019 Arrow

Weekly departures start 1 May 2019...

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