Cardiff Airport cares and values the loyalty of each and every customer above all else. We aim for service excellence and our commitment to you is that we will do all we can to exceed your expectations.

Our Service Principles ensure we keep the customer at the heart of everything we do, representing our national Airport and Wales.

To ensure that our customer service is top notch we employ the Straight 'A's initiative with our team, empowering them with the knowledge and training they need to make sure we can help you when you need us. The initiative is based around the following customer service principles

Appearance – A smart first impression

Approach – Welcoming and smiling

Attitude – Polite and friendly

Advice – Knowledgeable in all areas

Accountability – Responsible and conscientious

Action – Responsive where needed

Assistance – Helpful and supportive

Awareness – Perceptive of the situation

Our Airport team will be happy to help if you approach them on site, alternatively you can call them from one of the Customer Call points located throughout the terminal.

3

Dec

Latest news:

TUI UK launches new route for winter 2020 from Cardiff Airport Arrow

Flights to Egypt return...

1

Dec

Latest news:

Rhys Owen joins Cardiff Airport as Director of Human Resources Arrow

Cardiff Airport has appointed Rhys Owen as Director of HR,...

25

Nov

Latest news:

Cardiff Airport welcomes disabled pilots Arrow

A new partnership with Aerobility...

22

Nov

Latest news:

Cardiff Airport announces charity of the year Arrow

Cardiff Airport is delighted to announce Velindre Cancer Centre as its chosen charity of the year for 2020/21.

19

Nov

Latest news:

Cardiff Sunday flights added to Newcastle and Aberdeen Arrow

From January 2020, passengers can fly on Sundays to Newcastle and Aberdeen with Flybe franchise partner Eastern Airways.

18

Nov

Latest news:

National airport for Wales to take over passenger services operations at Anglesey Airport Arrow

A new agreement between Cardiff Airport and Isle of Anglesey County Council will see Cardiff Airport taking over passenger services operations at ...

8

Nov

Latest news:

Solar PV Farm to be installed at Cardiff Airport Arrow

A joint agreement with Cardiff Airport and a local renewable energy developer will see the installation of a brand new Solar PV Farm on the airport ...

4

Nov

Latest news:

Airline announces return of Wales link to Aberdeen Arrow

Eastern Airways is re-introducing a Flybe franchise service linking Cardiff with Aberdeen.

1

Nov

Latest news:

Cardiff Airport joins The Sunflower Lanyard Scheme to support customers with hidden disabilities Arrow

Cardiff Airport has joined The Sunflower Lanyard Scheme, a widely recognised initiative that represents an awareness and commitment to supporting ...

22

Oct

Latest news:

TUI launches additional 30,000 seats for summer 2020 from Cardiff Airport Arrow

30,000 extra seats go on sale today from Cardiff Airport.

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