Cardiff Airport cares and values the loyalty of each and every customer above all else. We aim for service excellence and our commitment to you is that we will do all we can to exceed your expectations.

Our Service Principles ensure we keep the customer at the heart of everything we do, representing our national Airport and Wales.

To ensure that our customer service is top notch we employ the Straight 'A's initiative with our team, empowering them with the knowledge and training they need to make sure we can help you when you need us. The initiative is based around the following customer service principles

Appearance – A smart first impression

Approach – Welcoming and smiling

Attitude – Polite and friendly

Advice – Knowledgeable in all areas

Accountability – Responsible and conscientious

Action – Responsive where needed

Assistance – Helpful and supportive

Awareness – Perceptive of the situation

Our Airport team will be happy to help if you approach them on site, alternatively you can call them from one of the Customer Call points located throughout the terminal.

10

Jun

Latest news:

Wizz in Wales: Wizz Air to announce flights from Cardiff to Jersey Arrow

WIZZ IN WALES: WIZZ AIR TO LAUNCH FLIGHTS FROM CARDIFF TO JERSEY ...

27

May

Latest news:

Cardiff-Belfast takes-off with Eastern Airways Arrow

Flights from Cardiff to Belfast with Eastern Airways launch today...

25

May

Latest news:

Loganair further boosts UK regional connectivity with new Scotland-Wales air link Arrow

Loganair, the UK’s largest regional airline, has launched its new route linking the capital cities of Scotland and Wales.

5

May

Latest news:

Stobart Air adds two new routes from Cardiff to Dublin and Belfast Arrow

Flights from Cardiff to Dublin and Belfast with Stobart Air announced.

22

Apr

Latest news:

Cardiff Airport launches COVID-19 testing facility in partnership with Nuffield Health Arrow

Cardiff Airport has partnered with Nuffield Health to offer a convenient COVID-19 testing service located at the Airport.

3

Dec

Latest news:

Wizz Air announces further UK expansion with new base at Cardiff Airport Arrow

  9 new routes and great connectivity for Wales...

7

Oct

Latest news:

Cardiff-Belfast air service restored connecting Wales and Northern Ireland Arrow

Eastern Airways launch flights between Cardiff and Belfast...

18

Sep

Latest news:

Cardiff Airport extends Charity Partnership with Velindre until 2022 Arrow

 The National Airport for Wales has extended its Charity of the Year partnership with Velindre Cancer Centre until 2022.

3

Sep

Latest news:

British Ambassador to the State of Qatar visits Welsh capital to explore trade and investment opportunities Arrow

Her Majesty's Ambassador to the State of Qatar, Mr Jon Wilks CMG, visited Cardiff today; his first visit to Wales since taking up the role earlier ...

27

Aug

Latest news:

Ryanair makes it easier than ever to fly from the UK to Faro with 14 extra flights every week Arrow

Including an extra weekly flight from Cardiff. ...

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