Cardiff Airport cares and values the loyalty of each and every customer above all else. We aim for service excellence and our commitment to you is that we will do all we can to exceed your expectations.
Our Service Principles ensure we keep the customer at the heart of everything we do, representing our national Airport and Wales.
To ensure that our customer service is top notch we employ the Straight 'A's initiative with our team, empowering them with the knowledge and training they need to make sure we can help you when you need us. The initiative is based around the following customer service principles
Appearance – A smart first impression
Approach – Welcoming and smiling
Attitude – Polite and friendly
Advice – Knowledgeable in all areas
Accountability – Responsible and conscientious
Action – Responsive where needed
Assistance – Helpful and supportive
Awareness – Perceptive of the situation
Our Airport team will be happy to help if you approach them on site, alternatively you can call them from one of the Customer Call points located throughout the terminal.
Cardiff Airport is offering families the opportunity for a magical Christmas break this winter, with three tour operators providing flights to ...
Takes off 8th March 2019...
Financial year results...
Welsh food and drink producers will aim to strengthen and build ties with prospective partners and investors when they visit Qatar later this month.
Super Break has launched four further epic Arctic experiences with exclusive flights to Akureyri, North Iceland, from Cardiff.
Qatar Airways is looking forward to the beginning of Autumn as students use the service to fly in to begin their academic careers in the UK.
The national airport for Wales is continuing to perform strongly, and is well on track to achieve double digit passenger growth at the end of this ...
Every Wednesday and Sunday from April 2018...
Latest organisation to become a payroll scheme partner...
Cardiff becomes first regional airport to join leading tourism trade association...
