Cardiff Airport cares and values the loyalty of each and every customer above all else. We aim for service excellence and our commitment to you is that we will do all we can to exceed your expectations.

Our Service Principles ensure we keep the customer at the heart of everything we do, representing our national Airport and Wales.

To ensure that our customer service is top notch we employ the Straight 'A's initiative with our team, empowering them with the knowledge and training they need to make sure we can help you when you need us. The initiative is based around the following customer service principles

Appearance – A smart first impression

Approach – Welcoming and smiling

Attitude – Polite and friendly

Advice – Knowledgeable in all areas

Accountability – Responsible and conscientious

Action – Responsive where needed

Assistance – Helpful and supportive

Awareness – Perceptive of the situation

Our Airport team will be happy to help if you approach them on site, alternatively you can call them from one of the Customer Call points located throughout the terminal.

7

Oct

Latest news:

Cardiff-Belfast air service restored connecting Wales and Northern Ireland Arrow

Eastern Airways launch flights between Cardiff and Belfast...

18

Sep

Latest news:

Cardiff Airport extends Charity Partnership with Velindre until 2022 Arrow

 The National Airport for Wales has extended its Charity of the Year partnership with Velindre Cancer Centre until 2022.

3

Sep

Latest news:

British Ambassador to the State of Qatar visits Welsh capital to explore trade and investment opportunities Arrow

Her Majesty's Ambassador to the State of Qatar, Mr Jon Wilks CMG, visited Cardiff today; his first visit to Wales since taking up the role earlier ...

27

Aug

Latest news:

Ryanair makes it easier than ever to fly from the UK to Faro with 14 extra flights every week Arrow

Including an extra weekly flight from Cardiff. ...

27

Aug

Latest news:

Ryanair makes it easier than ever to fly from the UK to Faro with 14 extra flights every week Arrow

Including an extra weekly flight from Cardiff...

19

Aug

Latest news:

CEO statement - CV19 and the aviation industry Arrow

“The entire aviation industry is beginning a long journey of recovery. At Cardiff Airport we have now seen six full weeks of commercial passenger ...

11

Aug

Latest news:

New Finance Director confirmed Arrow

Cardiff Airport announces its new Finance Director.

22

Jul

Latest news:

TUI UK restarts summer holidays from Cardiff Airport Arrow

Summer holidays begin to Spain and Greece from Cardiff on 1 August 15 flights from 1 – 7 August 2020 ...

16

Jul

Latest news:

Vueling takes off from Cardiff to Alicante today as it resumes flights to Spain from Wales Arrow

Vueling takes off from Cardiff to Alicante today as it resumes flights to Spain from Wales...

13

Jul

Latest news:

KLM to resume operations from Cardiff Airport in August Arrow

KLM to resume operations from Cardiff Airport in August...

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