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Age group
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0-18
19-34
35-54
55-74
75+
Gender
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How did you travel to the airport
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Own transport
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Taxi
Hire car
Cardiff Airport express bus service
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Where did you fly to
What was your flight number (if you can remember it)
Did you fly for business or leisure
Business
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Before this trip, when did you last travel from Cardiff Airport
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This was my first trip
Within the last 3 months
Within the last 6 months
Last year
Longer than a year ago
Including this trip, how many return trips have you made from Cardiff Airport in the last 12 months
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1-2
3-4
5-6
7-10
11-20
21+
During your experience at the airport did you feel like customer service had been improved
1 (Not improved at all)
2
3
4
5 (Strongly improved)
Were Cardiff Airport staff friendly and helpful
Yes
No
Poor
Fair
Good
V.good
Excellent
Car park accessibility and signage
Car park shuttle bus service
Drop off / pick up procedures
Baggage trolley facilities
Appearance and cleanliness of the terminal building
Standard of service at check-in
Special assistance provision
Experience in security
Standard of service at food and beverage outlets
Standard and variety of products at food and beverage outlets
Standard of service in shops
Standard and variety of products in shops
Cash point facilities
Comfort and quality of seating
Executive lounge facilities
Baby and children's facilities
Wifi access
Car hire provision
Taxi facilities
Public transport
Tourist information
Overall, how would you rate your customer journey at Cardiff Airport
1 (Poor)
2
3
4
5 (Excellent)
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How would you rate the new website
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