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How did you travel to the airport
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Where did you fly to
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Did you fly for business or leisure
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Before this trip, when did you last travel from Cardiff Airport
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This was my first trip
Within the last 3 months
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Including this trip, how many return trips have you made from Cardiff Airport in the last 12 months
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7-10
11-20
21+
During your experience at the airport did you feel like customer service had been improved
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3
4
5 (Strongly improved)
Were Cardiff Airport staff friendly and helpful
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No
Poor
Fair
Good
V.good
Excellent
Car park accessibility and signage
Car park shuttle bus service
Drop off / pick up procedures
Baggage trolley facilities
Appearance and cleanliness of the terminal building
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Special assistance provision
Experience in security
Standard of service at food and beverage outlets
Standard and variety of products at food and beverage outlets
Standard of service in shops
Standard and variety of products in shops
Cash point facilities
Comfort and quality of seating
Executive lounge facilities
Baby and children's facilities
Wifi access
Car hire provision
Taxi facilities
Public transport
Tourist information
Overall, how would you rate your customer journey at Cardiff Airport
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3
4
5 (Excellent)
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