Cardiff Airport cares and values the loyalty of each and every customer above all else. We aim for service excellence and our commitment to you is that we will do all we can to exceed your expectations.

Our Service Principles ensure we keep the customer at the heart of everything we do, representing our national Airport and Wales.

To ensure that our customer service is top notch we employ the Straight 'A's initiative with our team, empowering them with the knowledge and training they need to make sure we can help you when you need us. The initiative is based around the following customer service principles

Appearance – A smart first impression

Approach – Welcoming and smiling

Attitude – Polite and friendly

Advice – Knowledgeable in all areas

Accountability – Responsible and conscientious

Action – Responsive where needed

Assistance – Helpful and supportive

Awareness – Perceptive of the situation

Our Airport team will be happy to help if you approach them on site, alternatively you can call them from one of the Customer Call points located throughout the terminal.

12

Mar

Latest news:

Recycling, upcycling and cycling! Cardiff Airport delivering the Environmental Flight Path Arrow

Cardiff Airport delivering the Environmental Flight Path...

8

Mar

Latest news:

Eastern Airways flights still operating and now bookable Arrow

Eastern Airways, which operates flights from Cardiff Airport, now has its scheduled routes on sale and are bookable through its own website – www.

5

Mar

Latest news:

Flybe - Cardiff Airport statement Arrow

Flybe has ceased trading and all future flights from the UK are cancelled...

5

Mar

Latest news:

Loganair steps in to operate Edinburgh/Cardiff service after Flybe collapse Arrow

Loganair has announced a daily service between Cardiff and Edinburgh, launching on 23 March, with plans to increase frequency to 10 flights a week ...

28

Feb

Latest news:

Loganair flights to Glasgow take off from Cardiff Arrow

Loganair flights to Glasgow take off from Cardiff...

14

Feb

Latest news:

Cardiff Airport raises over £500 for Velindre on Wear Red for Wales and Velindre Day Arrow

The team at Cardiff Airport celebrated Wear Red for  Wales and Velindre Day on Friday 31st January, raising over £500 for the Airport’s ...

12

Feb

Latest news:

Rhoose allotments thriving thanks to Cardiff Airport Arrow

A new agreement with Vale of Glamorgan Council will see compost processed in the on-site Food Rocket at Cardiff Airport being delivered regularly to ...

4

Feb

Latest news:

Vueling announces special flights to Italy for Welsh fans ahead of UEFA EURO 2020 Arrow

The match will take place in Rome’s Olympic Stadium on 21st June 2020.

24

Jan

Latest news:

Eastern Airways news Arrow

Cardiff to Newcastle to operate to Teesside from 10 February 2020...

23

Jan

Latest news:

Cardiff Airport celebrates a decade of fundraising and a new charity partnership for 2020 Arrow

Cardiff Airport is celebrating ten years of fundraising activities, and looking forward to a new year with an exciting new charity partnership.

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